Cancellation / Refund policy

At Toysi5, we strive to ensure a seamless shopping experience for our customers. However, if you need to cancel an order or request a refund, please review our policy below.

Order Cancellation

• Orders can be canceled before shipment by contacting our customer support.
• Once the order is shipped, cancellation is not possible. In such cases, you can initiate a return after receiving the product.

Return & Refund Policy

• You can request a return within 7 days of delivery if the product is damaged, defective, or not as described.
• The item must be unused, in its original packaging, and accompanied by the invoice.
• Refunds will be processed after a quality check of the returned product.
• The refund amount will be credited to the original payment method within 5-7 business days after approval

Non-Refundable Items

• Products that are used, damaged due to mishandling, or not in their original condition will not be eligible for a refund.
• Certain personalized or clearance sale items may not be returnable.